At Ouravue, we want you to shop with confidence and feel good about every purchase. We’re committed to providing a positive shopping experience and making sure you know exactly what to expect when placing an order. Please read our return and refund policy carefully before completing your purchase.
All Sales Are Final
Due to the nature of our products, all sales are final once an order has been shipped. We do not accept returns or exchanges for changes of mind, personal preferences, accidental purchases, or buyer’s remorse.
The only exception applies to items that arrive damaged or defective. If this happens, we’ll work with you to find an appropriate solution.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us at support@ouravue.com within 24 hours of delivery.
To help us review your claim, please provide:
-
Your order number
-
Clear photos showing the damage or defect
Delivery dates will be verified using the shipping carrier’s tracking information and delivery confirmation. Claims submitted after the 24-hour reporting period will not be eligible for a replacement or refund under this policy.
Once your claim has been reviewed and approved, we will provide either a replacement at no additional cost or a refund to your original payment method.
Items Not Eligible for Returns or Refunds
Except for approved claims involving products that arrive damaged or defective, we do not accept returns or issue refunds for:
-
Changes of mind or personal preferences
-
Designs, styles, or bundles selected incorrectly at checkout
-
Orders placed incorrectly by the customer
-
Damage or defect claims submitted more than 24 hours after delivery
-
Products damaged due to misuse, improper handling, or incorrect washing after delivery
We encourage all customers to carefully review their order details before completing checkout to ensure the correct items have been selected.
Refund Processing
Once a refund has been approved, it will be issued to your original payment method. Depending on your bank or card provider, it may take approximately 2–5 business days for the refund to appear in your account.
If you have not received your refund after this period, please contact us at support@ouravue.com, and we’ll be happy to look into the matter.
Contact Us
If you have questions about this policy or need assistance with a damaged or defective item, please reach out to our customer support team at support@ouravue.com.
Thank you for choosing Ouravue. We appreciate your trust in our brand and look forward to being part of your journey.